Free Text always enjoys hearing from our members, and always want to put an answer to any frequently asked question. The following are some of the more routine questions that we get. Select one of the following to get more information about your question:
Does sending a free text message cost anything? (Back To Top)
To properly explain the question on the cost of sending a text message, as it does not cost anything to use freetext.com, however text messaging rates apply to the the recipient of the text message. If the recipient does not have a text messaging plan (or texting agreement), it may cost them the monetary rate from their wireless provider for receiving text messages.
Will I ever receive a text message from the administration of freetext.com?? (Back To Top)
To properly explain the question receiving a text message from the administration of Free Text, the answer is no. Free Text will never send a text message to your phone unless it is an issue with a member and they are completely part of the troubleshooting process. The Free Text administration does not call, text, or spam the phone number being used and will never share information to third parties about the phone number.
Will my phone number ever be spammed?? (Back To Top)
To properly explain the question about spamming, Free Text does not support or condone any kind of spamming. Free Text includes the user/member IP address in the free text message that is sent to the recipient. If ever required the message and IP address can be turned over to law enforcement authorities to further prosecute the spamming issue. If you are receiving spam, please contact us and send us the phone number along with the message, and we will look into the issue immediately. Free Text is not responsible for misuse of this website in regards to underage personnel sending text messages (classified as under 18), phones being spammed, or anything else outside the guidelines of sending a free text message in an abusive, or of a criminial nature. This will not be tolerated, and Free Text will take every precaution we can, but responsibility rests on the person(s) sending the free text message and the user of this website. However, as stated above, when at all possible we will assist the recipient of the free text message to remove any user at Free Text for not following the guidelines, which also may include criminal prosecution.
Why is there a registration process to send a free text message?? (Back To Top)
To properly explain the question about the registration process, as the purpose of registation is to put a properly valid email with your free sent text message, so a conversation can easily take place. Also, registering offers the benefit of being able to comment on the latest texting technology about phones and wireless carriers. Also, please do not use freetext.com as your domain for your email address (for [email protected]) when registering. Accounts will be deleted with email addresses like this.
Why can't I login (or why has my account been deleted)?? (Back To Top)
To properly explain the question about the login process, is inactive accounts will be permanently deleted after 3 months (12 weeks). The reason for this is due to so many login accounts, it can become overwhelming if the accounts are not cleaned up and the inactive accounts removed. To avoid your login account being deleted, just simply login from time to time (especially before the 3 month/12 week deadline). Always remember you will need to login to send a free text message, but also to add comments to articles.
Will my email be spammed or sold?? (Back To Top)
To properly explain the question about spamming or selling email address, the answer is absolutely not. The purpose of the email is for our members to be easily alerted to delays/failures with their free text message, and to continue with a conversation with the recipient of the free text message. Free Text does not spam emails or sell them to any third parties. However, on very rare occasions we may send special offers (which the response we have received on these offers has always been positive to the end user) to a member's email. To add to that, there will always be the ability to opt out, but again it is extremely rare occurrence. Free Text also may contact a member specifically if having problems, spamming, or any other issue that may require more information.
How do I send a free text message?? (Back To Top)
To properly explain the question on sending a free text messasge, just login to freetext.com and select the "Send A Free Text Message" which should take you to the proper form. Enter the "mobile number", then "select a carrier", and enter your "message". Select "Send Free Text Message Now" to complete the process. The email should already be included from your member account and for the purpose described below.
How is the best way to use FreeText.com?? (Back To Top)
To properly explain the question on the best way to use freetext.com, and as a suggestion from Free Text, is to open one browser pointing to freetext.com and open another browser pointing to your online email account (or have your email account open is something like Outlook). The reason for this is when a free text is sent and there is any problems it will be sent to your email account (indicating text send delay or text send failure), and if the text proceeds through with no problems, the recipient of your free text message can easily respond to your email. Once the recipient receives the free text message, the recipient can easily reply to their text message and this information will be sent to your email address.
What if my wireless carrier is not listed or the one listed is causing problems?? (Back To Top)
To properly explain the question on a carrier not listed or causing problems, feel free to contact us for any issues you may have with sending a free text message. Just let Free Text know who the carrier is that you would like to see added and will do some quick research, or follow up with you if requiring more information. If having problems, just let Free Text know what carrier you are using that is causing the problem, and anything else that may be helpful in tracking down the problem.
How come there is more than one listing of my wireless provider?? (Back To Top)
To properly explain the question for more than one listing of wireless providers is through research and contacting different wireless providers, there still exists some users with older accounts with different contact information. If for instance the wireless provider you wish to use has three listing (Wireless Provider 1, Wireless Provider 2, Wireless Provider 3), it is suggested to use the first one in the listing. Using your valid email account, you will get a response if there is problems with the free text message (message delayed or message failure). If that happens use the second one in the list, or until there is success in the sending of your message (which you will not have a response to your email, meaning all worked properly). Always remember which provider you used, so then the next time you come back to freetext.com then always use that wireless provider as you know it works appropriately.
Can a text be sent if the wireless provider is unknown for the recipient (the person receiving the text message)?? (Back To Top)
To properly explain the question, if a wireless provider is unknown for the recipient, when sending a free text message, the recipent's (the person receiving the text message) wireless provider must be known. Due to phone number portability in some areas it is difficult to assume who the wireless provider is based on the phone number only. This also prevents spamming to phone numbers, by the sender of the free text knows the wireless provider to the person receiving the free text message.
Is there a daily limit to the amount of free text messages that can be sent from a user?? (Back To Top)
To properly explain the question for the daily limit that a user can send a free text message, each user has a daily limit of 20 text messages sent in a 24 hour period. At this time the restriction is set to prevent abusiveness and spamming. Hopefully this is not an inconvenience at this time and this could be adjusted in the future.
Can I use freetext.com with my Iphone or Ipad (or any other mobile device)?? (Back To Top)
To properly explain the question with using a mobile device with freetext.com, is if you are able to access the Web with your Iphone/Ipad (or any other mobile device) then you should be able to use freetext.com without any problems. Just access freetext.com like any other website on your mobile device and once you login, just proceed as you normally would on a PC. You might want to review "How is the best way to use FreeText.com??" and follow the same way with your Iphone/Ipad (or any other mobile device).
How do I block my phone number?? (Back To Top)
To properly explain the question on blocking your phone number, just select "Block Your Phone Number" which should take you to the proper form. Enter "your phone number” and "your carrier" and then select "Get Confimation Code". You will receive a 4 digit code to verify it is your phone. Then enter "your phone number", "your carrier", and the 4 digit code you received and select "Submit Comfirmation Information". Your phone number should now be blocked. If you wish to verify that your phone number is blocked, follow "How do I send a free text message??" above.
If any of the questions above need further clarification or if you are not sure about something else, feel free to contact us